![]() ![]() at the c: promt type in powercfg -requests. Make sure you open it using the run as adminstrator option. If you want to see the problem, the open up your command window. As far as I can tell, you can't change your power setting in any way using normal methods while magicjack in active. MagicJack takes over the windows power settings. brian: then you have a problem to fix brian: because this will be completely unacceptable to Win7 owners.you must know that brian: I had MSoft people telling me it was my wireless mouse and I went out and spent $40 for a wired mouse.because of this problem.obviously nothing changed Hero: I can completely understand how you feel about this but unfortunately there is nothing more we can do about this matter since this is how the magicjack software and program is designed right now. brian: I don't want the latest upgrade then brian: How do I get it off Hero: I understand but it is no longer possible to reverse it since that is how the magicjack is designed right now to ensure no interruption in your connection. Hero: This is part of the latest upgrade. Why is this happening just in the last week? brian: There's more to this story. brian: Explain this.I've had Win7 for 10 months and had MJ for 20 months. This is to ensure that there will be no interruption with your calls and magicjack connection You may unplug the magicjack and set the computer to standby mode manually. magicjack was designed to stay active all the time and will prevent your Hero: computer from going to sleep state. I can completely understand how you feel about this matter.This is indeed upsetting and I would have felt the same. To better assist you, let me put you on hold while I read your previous chat/s. You are now chatting with 'Hero' Your Issue ID for this chat is LTK43601216443X Hero: Hello Brian. Please wait while I transfer the chat to the best suited site operator. brian: This option is completely unacceptable. Kenny: I am transferring you to one of our top 10% agents as rated by our customers. brian: I would like to speak to a supervisor please Kenny: Alright. brian: So what do I do? Kenny: You can set up your computer on sleep mode and the screen saver but you need to unplug the device however all calls will goes directly to voicemail. ![]() Kenny: Yes Brian, your computer set up for sleep mode and screensaver will not move when the device is plug in, that is the new update since we discover that when the device is plug in magicJack will not work properly and it can give magicJack a side effect. ![]() brian: And yes.I've pulled out MJ for 2 or more minutes and rebooted it.no change. I have Win7 圆4 bit and I've had it since October '09. Here's what was written to me by a magicjack representative: enny: Hello, how may I help you? brian: magic jack disables my screensaver, displayoff, and sleep mode. So if you have MagicJack, you will not be able to use your screensavers, or have any sleep or displayoff settings. All MagicJack customers have received a new update that disables Win7 screensavers, displayOFF, and sleep mode. ![]()
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